Twin Oaks was the best place I have found with quality care for my mother. Everyone is very professional yet made us feel like friends. The care she received was wonderful. She was only at Twin Oaks for 22 months but as we got to know many of you here, you became our extended family. I especially will miss coming in, seeing smiling faces, saying hi to other residents, staff and visiting her in her apartment!
The staff here is fantastic! Very welcoming and willing to help with anything and everything.
The head nurses are excellent & have a wonderful team of nurses and aides. They were compassionate, approachable, supportive and very patient while caring for my mom.
During mom’s final days, Kaitlin and Chloe stopped by and asked how we were doing. We said we were fine but it wasn’t long they showed up with soda, chips and candy to keep us going. Another day Mary Beth and Larry stopped by. Larry sang “Amazing Grace” and asked if he could pray with us, it was a very uplifting visit. It wasn’t long, Larry brought in a cart with plates of fruit, muffins and cottage cheese. We don’t know any other facility that would have supported us the way you did.
I LOVE MY BEAR! It’s such a unique gift to give to someone who has lost a loved one. I will treasure this special keepsake. Tim, you have great people working here! Thank you for allowing us to have hospice come in so mom could finish her life in her home at Twin Oaks.
From our family …to our family at Twin Oaks. Thank you from the bottom of our hearts for loving her and caring for her as if she were your own.
Twin Oaks has become Dad’s home, where he feels safe and secure. Since it is not possible for any of us to care for him full time, we are ever thankful that he is so well cared for in your facility. And after looking at other facilities, we all know how blessed we are to have him there.
I know that caring for the elderly is a difficult, challenging job. I admire you and your staff for the excellent job you do in caring for the people entrusted to your care. It is truly a vocation and a gift that you have been given.
We all felt at Christmas that Dad may not be able to stay at Twin Oaks any longer. Your willingness to give him a chance to stay means so much to us.
I pray that Dad will be able to continue to make Twin Oaks his home for a long time. And I pray for you and your staff that you continue to have perseverance and satisfaction in your chosen work."
Your staff is such a blessing. I say first hand almost on a daily basis the kindhearted assistance Karen received from all of you.
Our family so appreciates the empathizing that all of you gave Karen. This growing old is not an easy process. All of you understand and make this time in one’s life not only bearable but actually fun. The smiles that I encountered by all of your staff, from the cleaning ladies, the cafeteria workers, the maintenance men, the incredible nursing staff made me cry at times when I would get back in my car after visiting Karen. You all deserve much more money than you make. I am happy that I was able to do some photography for you to capture those fun, incredible smiles on everyone at your marvelous parties!
But it isn’t about that. All of you are devoted to giving these fortunate people a joyful, faithful life. You have shown all of my family what true devotion means and all of you do that every day. "
As Mom approached a point where it was no longer safe for her to live alone, I checked prices, services and reputations of many facilities in the area. I visited Heritage Pointe several times before making my decision. I talked to the residents as well as watched the staff as they performed their duties and interacted with the residents and with each other. The deciding factor in my case was your people. They are cheerful, friendly and helpful.
It seems to me that you have selected a good group of people that work well together and believe that their main objective is to make the residents lives happier. You have done your work well and it shows."
From the first time we walked into Twin Oaks at Heritage Point it was evident to me that the residents who live here are happy. We had visited other communities and she was not willing or wanting to leave her home until we visited Twin Oaks. I will NEVER forget the day of our visit. She was walking down the hallway and turned to us and said “This feels like home!”
You all were so wonderful in accommodating her wishes when she moved into her independent apartment. Since she is a gourmet cook and her kitchen and dining room were so very important to her, you helped by hanging her chandelier from her house in her second bedroom which we made into a dining room! Once she moved in, the residents welcomed her warmly with invitations to accompany them to meals and events. She has made so many friends and has become much more active!
It has been years now and she is now living in the assisted community. Again, accommodations were made to bring her precious chandelier with her and it is now proudly displayed in her living room. It is so beautiful that you made sure this piece of her home still went with her! Thank you for blessing us with your constant care and compassion. You helped make a dreaded transition into a memorable experience. You run a first class community and our lives are forever changed by your love and concern.
Thank you again from the bottom of my heart."